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Information Centre
Before contacting us with any questions please read through the answers to the most common questions asked. If you still can't find the answer you require please use our Customer Contact Form. Custom Framing Information Whats included in the price?
All frames are supplied with 2mm acrylic glazing or clear glass(depending on frame size and user selection), MDF backing board and hanging fixtures as standard, any other optional extras you add such as mounts, backing & conservation upgrades will be added to the total frame price. VAT & delivery charges will be added when you checkout.
Tell me more about the Acrylic Glazing.
The 2mm Acrylic glazing we use is crystal clear, scratch resistant and UV stabilised which means it won't go yellow with age. It is also firm enough to prevent a rippled effect which can be noticed in low budget perspex glazed frames. WE DO NOT USE CHEAP PERSPEX.
PLEASE NOTE: The Acrylic Glaszing we use has a protective film on it(usually green). This film is on both sides and will need to be peeled off prior to fitting your picture. If you do not remove the film from BOTH sides the acrylic will appear scratched. What is UV Glass?
The full name for our UV Glass is Tru Vue Conservation Clear Glass. It main benefits are that it blocks 98% of harmful UV rays and protects valuable or irreplaceable artwork from irreversible damage. It is an essential part of framing work to the Fine Art Trade Guild Conservation Level.
What quality mount board do you use?
The minimum quality of all the mount boards we use meets the Fine Art Trade Guild Commended Framing Level and are suitable for most everyday framing work. For more valuable or irreplaceable work you can opt for Conservation or Museum Level mountboard. We do not use cheap standard level mountboard as with age it will discolour.
How do I measure my artwork so I know I order the right size?
For full measuring instructions please refer to our How To Measure page.
I need a mount, Can I order these as well?
By using our state of art interactive framing tool you can add upto 2 mounts & conservation materials. Click Here To Try It Out - It's Free & Easy To Use. When ordering mounts please double check your measurements and ensure you have allowed for an overlap of the image. We do not make allowances when cutting mounts and mistakes cannot be rectified afterwards.
I need advise on framing something a bit different such as a football shirt or a valuable cross stitch.
We are an online business and it is very difficult for us to give advice on framing something we cannot see. We never want to turn away business but we are an honest company and would normally recommend you visit a reputable local framer for any work you do not feel confident doing or do not have the expertise to do.
Photo's To Canvas Information COMING SOON Trade Photo Frames Information I like your trade photo frames but I don't want to buy a pack of them?
Our trade photo frames are only sold in packs of 6 and are aimed at customers that require photo frames in bulk. This is reflected in the lower price for these frames. If you don't require frames in these quantities please use our custom framer where you can buy frames individually.
What's included in the price of your Trade Photo Frames?
All frames upto 40cm X 40cm are supplied with 2mm glass, MDF backing & hanging fixtures. All frames larger than 40cm X 40cm are supplied with 2mm Acrylic Glazing, MDF backing & hanging fixtures. All frames upto and including 12" X 10" are supplied with a stand up back.
Do you keep your Trade Photo Frames in stock?
All of our Trade Photo Frames are made to order which is usually completed within 3 working days. Larger orders may take a little longer. As our Trade Photo frames are made to order we are not able to offer a refund on any incorrectly ordered items.
Payment & Delivery Information I have placed an order. How long do I have to wait?
In the first 4 months of 2008, 100% of our orders were been despatched within the quoted time of 3 full working days, many of which were despatched within 24 hours. All products are sent via Business Post who quote a delivery time of 24 - 48hours. Should there be a problem with your order we shall contact you as soon as possible to offer an alternative or find a suitable solution.
Can I order/pay over the phone?
We are unable to accept verbal orders over the phone. You would need to either email us or write to us as we require written confirmation of your exact requirements to prevent any misunderstanding. We can accept payment details over the phone or we have an online invoice payment page.
How can I pay online?
You can pay online using any credit or debit card. Online payments are processed by the well known online payment provider - Protx.
How much does delivery cost?
Delivery is charged depending on your location and order value. England, Wales and Scotland deliveries are charged at £5.50 upto order value of £100, £8.50 upto order value £200, Orders over £200 are delivered free to UK Mainland addresses. UK Islands, Scottish Highlands and Northern Ireand delivery charges start from £17.95. Any charges we make for deliveries include some aspect of packaging costs. You may opt to collect from our Bedford Depot. Collection of small orders(upto £100) are charged at £2.00 to cover staff time and packaging costs. Orders over £100 may be collected free of charge.VAT is applicable to all delivery charges.
Do you delivery outside of the UK Mainland?
Our services are currently only offered to customers with delivery addresses in England, Wales, Scotland(inc Highlands), Isle of Man, Isle of Wight and Northern Ireland. This policy may be reviewed at a later date.
I've seen the same product cheaper - Can you match it?
Certainly. In the unlikely event you can show us a genuine website offering the same product & same size for a lower price we guarantee to beat the price. For more information on our 110% Price Guarantee click here.
I want to order lots of frames, Can I have a discount?
We firmly believe we already offer the best products at the best prices in the UK. However for large orders we are always willing to discuss terms.
Damage & Refund Information The frame I ordered doesn't match my mantelpiece, Can I return it for a refund?
Unfortunately we cannot refund any correctly supplied product that has been made to order. This policy is in compliance with UK law for products that are manufactured to order.
My frame has arrived, but it is damaged. What should I do?
In the unlikely event your frame arrives damaged please contact us within 48 hours of delivery either by calling us on 01234 741013 or by using our Contact Form. We will offer a replacement item when we have confirmed the damage. Please retain all of the packaging until you are happy with your purchase. We take the upmost care in checking goods for damage before we despatch them, with each product being checked by at least two different staff members during the manufacturing process. Please be aware that we are unable to accept any claim for damage if we are not informed within 48 hours of a signature being obtained by our courier. . Business Customers Do you offer an account facility?
We do offer account facilities to business customers after a successful first order.
Can you supply a VAT invoice if required?
We are a VAT registered UK company and can supply a VAT invoice with all purchases if required.
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13 Dane Lane Wilstead, Bedford, Bedfordshire MK45 3HT UK - England & Wales
© 2010 Zanart Gallery And Framing T/A The Picture Framing Experts. All rights reserved worldwide.
Thank you for visiting the website of The Picture Framing Experts And Canvas Printing Specialists. On our website you will find a huge range of UK manufactured Photo Frames & Custom Made Picture Frames as well as our excellent value canvas printing & canvas transfer services. All of our photo frames, custom made picture frames & canvas prints are available for delivery in the UK and Republic Of Ireland.
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